Shipping and Shipping Insurance Information

In addition to our standard 3-5 day shipping, we also offer expedited options for faster delivery! If you need your order sooner, we offer next-day and 2-day shipping for an additional fee. These expedited shipments are typically handled by FedEx Express, and please note that weekends are not included in the shipping days.

To ensure your order ships on the same day, please place your order by 10 AM CST. While we’ll do our best to ship orders placed after this time the same day, it's not guaranteed. Although we strive for on-time delivery, occasional delays can occur. If your expedited shipment is more than 24 hours late, we can file a claim for late delivery.

For large orders requiring pallet shipping, the auto-calculated shipping cost may not always be accurate or available. Please contact us directly for accurate availability and pricing for expedited pallet shipments.

Shipping Promise

We really have a one of a kind shipping situation here at Vodaland. We ship all our orders within one business day of being placed and often quicker than that. We work hard around the clock to make sure your order is accurately packed and quickly shipped to you. We know your time is valuable and we take that to heart.

Changes to orders

No changes can be made to an order after purchase. If order has not shipped, it will need to be canceled and reordered with adjustments.

Shipping companies

We use FedEx Ground or FedEx home delivery for all orders that will ship in a box. The delivery window is 3-5 Business days depending on where in country you are (We ship out of Saint Louis, Missouri). If an order is large enough to need to ship via pallet we typically use FedEx freight though occasionally we utilize other carriers as well. These shipments take 5-7 business days to arrive. At that time the carrier will call to schedule an exact time and date to deliver the materials.

Incorrect Product or Missing Items

If you have received an incorrect product, please contact us immediately. We have a 21-business-day reporting period from the date of delivery to address any discrepancies in your order, including missing or incorrect items.

To ensure a swift resolution, please email the following information to info@vodaland-usa.com:

1. Order number
2. Name on the order
3. A clear photo of the incorrect product
4. The number of incorrect items received

Upon receipt of your email, we will promptly provide a pre-paid return label for the incorrect product and arrange for the correct items to be sent to you without delay.

Please be advised that claims involving incorrect items may require up to 24 hours for review. This allows us to thoroughly investigate the issue and ensure the most accurate and appropriate resolution. We sincerely appreciate your patience and understanding as we work to address your concern.

Thank you for your cooperation.

We take great care to ensure that all items arrive in perfect condition, but as distributors of heavy-duty materials, occasional issues can arise. Please note that this policy applies only to orders over $10,000.

If you receive a damaged product, we offer a 21-business-day window to report any damage. To help us resolve the issue quickly, please email photos of the damage to info@vodaland-usa.com as soon as possible, including the following details:

1. Your order or invoice number
2. The name on the order
3. Photos of the damaged item(s)
4. The number of damaged units
5. Any visible damage to the packaging (please provide photos)
6. The address where replacement items should be shipped

Providing all the requested information will help expedite the process of sending your replacements. We will respond within one business day.

If you have any questions or need further assistance, please feel free to call us at 314-717-1551.

Missing Products in Order

If you receive your order with missing items, please contact us immediately. We offer a 21-business-day window from the date of delivery to report any missing materials.

To report a missing product, please reach out to us via one of the following methods:

• Call: 314-717-1551
• Message us via the chat feature in the bottom-right corner
• Email: info@vodaland-usa.com

Once we confirm the missing item(s), we will process a new order for shipment, which will be dispatched either the same day or the next business day.

If your entire order has not arrived, we recommend first checking the tracking number provided at the time of shipment. In many cases, delays occur with the carrier (e.g., FedEx), and the package may be delayed by one day. If the tracking information does not resolve the issue, please contact us, and we will work directly with the carrier to address and resolve the situation as quickly as possible.

Thank you for your prompt attention to this matter.

Shipping Protection is optional insurance for your online orders, covering undelivered shipments, stolen shipments, or damage to your items during shipping. Simply add it to your cart at checkout to ensure your shipment is fully protected from the moment it leaves our warehouse until it arrives at your door. With Shipping Protection, you can resolve shipping issues quickly and easily using our self-service online portal. Most claims are reviewed within 3-5 business days.

File a Claim: https://vodaland-usa.com/apps/returns

If your tracking number shows “delivered,” first check with household members or neighbors and look around your front door and mailbox. Please wait one day for possible carrier delays or mis-scans. If your package still hasn’t arrived and you have opted for Shipping Protection, you can file a claim through our online portal, and we’ll resolve it quickly for you. This must be filed no later than 9 months after the marked delivery date.

First check with household members or neighbors and confirm items were not included in a different package if there were multiple shipments for the order. If you still can’t find the item and you have opted for Shipping Protection, submit a claim through our online portal. This must be filed no later than 9 months after the ship date.

If you receive items that were damaged during shipment and you have opted for Shipping Protection, take clear photos of the damage and the packaging. Then, file a claim through our online portal and upload the images as requested. This must be filed no later than 30 days after the marked delivery date.

Shipping Protection is non-refundable once the order has been placed.